FAQ FOR PARENTS
LaplandUK is the UK's award winning premier Christmas family event that recreates Father Christmas' arctic homeland every winter to celebrate a child's belief in Father Christmas. From our Stevenson Brothers' toy factory (rocking horse makers to the queen), to the beautiful gift every child receives, every aspect of the LaplandUK event is of the highest quality. We have sourced the very best of Britain to deliver this exceptional experience because we are a company that cherishes childhood and understand that families desire the very best childhood experiences for their children.
No. LaplandUK is a multi million pound premier Christmas event that is built each winter. We are not a theme park or farm park that decorates its attractions with each passing season, but a company singularly dedicated all year around to producing this unique experience that recreates Father Christmas' arctic homeland in the UK for 4 weeks only each Christmas.
LaplandUK is staged at the beautiful Bewl Water Estate in Lamberhurst, Kent (40 miles from central London)
4th to 24th December 2010, 9am - 10pm
No, LaplandUK is similar to a theatre production with a fixed capacity. Only a certain number of visitors can book each session to ensure all children have their own work stations. All visits must be booked in advance online or by telephone.
Early booking is strongly recommended to avoid disappointment.
Included in the ticket price is a personalised invitation to every child by post, entry into Father Christmas' arctic homeland, an elf passport for every child, all activities, ice skating and a beautiful gift for every child.
LaplandUK is the ultimate family Christmas experience that enables adults to share the magic of their children's beliefs and create precious family memories to cherish for a lifetime.
LaplandUK is a personalised experience aimed at individual family groups wishing to meet Father Christmas and is generally not designed for large parties. However, we are always happy to consider individual enquiries if you contact enquiries@laplanduk.co.uk
Yes, but please make a separate booking for each individual family group so that we can gather accurate family data. Subject to availability, simply book individual families on the same visit time slot. Families can visit Father Christmas together subject to health & safety restrictions. Please note Father Christmas' house only holds 8 visitors comfortably.
A 'baby' ticket is for any child under the age of 12 months. Please note a baby ticket does not include participation in any of the activities. Please bring your baby's food with you; we can heat it up in our restaurant. Bottle warming facilities will also be available in the restaurant.
From age 1 - 16 years at the time of the visit.
Up to and including 12 months old at the time of the visit.
Tickets will be posted from SEE Tickets shortly after you have made your booking.
This ticket must be produced on the day of your visit for entry into LaplandUK
(please see Terms & Conditions).
Please bring your ticket for entry to LaplandUK on the day of your visit.
Failure to produce the right documentation will result in non admittance without refund (please see Terms & Conditions).
Parents, now it's your turn to play your part in creating the magic!
Your child's invitation will be sent in the same envelope as your entry ticket so it cannot be seen by small eyes! You need to deliver the invitation to your child when and how you feel the most magical - might they find it up the chimney, on their pillow, on the doorstep, in their playhouse etc?
Please note: If you have not received your children's invitation one week prior to your visit, please contact Customer Services.
For late bookings, invitations will be sent the same day by first class post. Please note that we cannot guarantee next day delivery, this is in the hands of the postal service.
The invitation is not needed to gain entry to LaplandUK and is purely a keepsake for your child to signal the start of their LaplandUK adventure.
The envelope will also include further visitor information on your LaplandUK visit.
Bookings are non refundable and non-transferable. For this reason we strongly recommend taking out the Ticket Insurance Policy offered by SEE Tickets at the time of booking.
Yes. Please do not contact LaplandUK directly prior to your visit to update your child's personal information as this can very easily be done on the day of your visit by informing an Elf at the Father Christmas Lobby prior to your visit to Father Christmas.
Your visit to LaplandUK is a timed experience similar in protocol to a theatre production, so punctuality is essential.
Upon arrival each child will be issued with a passport containing a map and itinerary for the day.
Your personal itinerary will include visits to:
- The Magical Pathway to LaplandUK
- The Elves' Toy Factory
- Mother Christmas' Kitchen
- Father Christmas
- The Village square 'ice rink'
During your free time you will also want to visit the Post Office, Father Christmas' reindeer, the Sámi exhibition, and perhaps enjoy a meal or refreshments in our Nordic restaurant (food not included in the ticket price).
NB: Unfortunately, failure to arrive on time for a timetabled activity will result in the loss of this session as we are unable to reschedule missed activities due to other customer bookings.
Kindly note, while every effort is made to make the skating as safe as possible, it is undertaken at your own risk.
A day trip to LaplandUK lasts approximately 4-5 hours.
Yes, children who have visited LaplandUK previously will receive a beautiful new member of the collectable LaplandUK husky family so they can enjoy building their very own husky sled team.
Children will be making new toys in the Toy Factory for 2010, although due to the popularity of the activities, other sessions will be the same as in previous years.
Yes, our Nordic Restaurant is situated in the LaplandUK village. Here you can buy hot meals, snacks and refreshments at your leisure.
Menus will be confirmed on our website later in the year.
At LaplandUK we listen carefully to customer feedback; last year the overwhelming message we received from our visitors was that they would rather pay a reduced ticket price and purchase the meal of their choice on the day of their visit.
Unfortunately there is no picnic ground at LaplandUK
Yes, the LaplandUK gift shop selling Christmas products is situated in the village square.
Yes, just like Father Christmas, at LaplandUK we 'celebrate winter', so please wear appropriate clothing and footwear, but don't worry as there are many places to warm up and keep dry!
No, car parking is included in your LaplandUK booking price.
Due to the timed nature of LaplandUK we are unfortunately unable to admit visitors early. Please try to arrive approximately 15minutes before your scheduled visit.
Unfortunately as each family follows a pre-arranged programme of activities, late arrival will result in your family forfeiting the earliest sessions of your experience.
Please do not contact LaplandUK directly if you are running late, but inform the Elves at Reception on arrival of your booked session and they will take you to join your group at whichever point they have reached of your timed itinerary. (please see Terms & Conditions).
Yes, all children visiting Father Christmas receive a beautiful collectable soft toy husky dog so they can enjoy building their very own husky sled team over the years.
No, sorry, LaplandUK is a festive experience aimed at young children and their families wishing to meet Father Christmas and his Elves. However, if demand is high we may arrange visits at certain times for adult groups.
Sorry, Mother and Father Christmas and the Elves will be having a well-earned rest and will no longer be resident at LaplandUK
LaplandUK works like a film set, using the world leader in artificial snow production. They provided the snow effects for James Bond, so they can certainly handle the great British weather!
LaplandUK will open as usual unless extreme weather conditions prevail and the site needs to close on health and safety grounds as the safety of our visitors is always paramount.
If the weather is severe, please check our website before you set off on your journey for an update on the latest conditions in Kent. Should the event need to close on safety grounds, we will contact all families due to visit by SMS text messaging service. All affected families would either be refunded or rescheduled.
Unfortunately, due to the other animals at LaplandUK, only guide/hearing dogs are permitted (please see Terms & Conditions).
LaplandUK is privileged to be able to provide a Lapland inspired Christmas day trip for sick and disabled children who would otherwise be unable to fly to Lapland on medical grounds. In 2007 and 2008 Father Christmas brought some Christmas magic into the lives of children from the Demelza House charity. In 2009, as well as supporting Demelza House, we hosted a magical family day for the families of British servicemen serving overseas.
Yes, from certificated managed forests.
LaplandUK is fully accessible to disabled visitors with wheelchair access provided.
No, LaplandUK has a no smoking policy.
You are very welcome to take photographs around the LaplandUK village, but strictly for personal use. Photographs are not permitted in Father Christmas' house but you have the option to purchase professional photographs of your family with Father Christmas from the shop.
Please follow tourist links on our "How to find us" page.
