FAQ for parents
LaplandUK is the UK's award winning premier Christmas family event that recreates Father Christmas' arctic homeland every winter to celebrate a child's belief in Father Christmas . Every aspect of the LaplandUK event is of the highest quality. We have sourced the very best of Britain to deliver this exceptional experience because we are a company that cherishes childhood and understand that families desire the very best childhood experiences for their children.
No. LaplandUK is a multi-million pound premier Christmas event that is built from scratch every winter. We are not a theme park or farm park that decorates its attractions with each passing season, but a company singularly dedicated all year around to producing this unique magical experience that recreates Father Christmas' arctic homeland in the UKeach Christmas.
1st to 24th December 2012, 9am - 10pm
No, LaplandUK is similar to a theatre production with a fixed capacity. Only a certain number of visitors can book each session to ensure all children have their own work stations. All visits must be booked in advance online or by telephone.
Early booking is strongly recommended to avoid disappointment.
Included in the ticket price is a personalised invitation to every child by post, entry into Father Christmas' arctic homeland, an elf passport for every child, all activities, skating and a beautiful gift for every child.
LaplandUK is an event for all the family to enjoy. We celebrate the awe and wonder of a child's belief in Father Christmas creating precious memories for the whole family to cherish for a lifetime.
LaplandUK is a personalised experience aimed at individual family groups wishing to meet Father Christmas and is generally not designed for large parties. However, we are always happy to consider individual enquiries if you contact firstname.lastname@example.org
Yes. Please make a separate family booking for each individual family so we can gather accurate data for Father Christmas and arrange for you to visit him as separate families but ensure you book the same date and timeslot. Once the first family has booked please make a note of the lead booking reference number and type it in the relevant box when making the second booking. This box can be found on the final page of the booking process and will ensure that both families stay together during the daytrip but visit Father Christmas separately.
Please note Father Christmas' house only holds 8 visitors comfortably.
Of course, babies are classified as a child under the age of 12 months. Please note a baby ticket does not include participation in any of the activities or qualify for the husky soft toy gift.
There is no charge for babies however, we do like to know all family members for your Father Christmas visit.
Please bring your baby's food with you; we can heat it up in our Log Cabin dining area where bottle warming facilities are also available.
From age 1 - 16 years at the time of the visit.
Up to and including 12 months old at the time of the visit.
SEE Tickets will begin dispatching child invitations and tickets mid-October.
The status of your order can be tracked by entering your booking reference number at SEE's online order tracker: https://www.seetickets.com/CustomerService
If tickets have not arrived 7 days prior to your visit date, please contact SEE on 0871 620 7063.
This ticket must be produced on the day of your visit for entry into LaplandUK
(please see Terms & Conditions. Calls cost 10p per minute plus network extras.)
Please bring your ticket for entry to LaplandUK on the day of your visit.
Failure to produce the right documentation will result in non-admittance without refund (please see Terms & Conditions).
The child invitation is not needed to gain entry to LaplandUK and is purely a keepsake for your child to signal the start of their LaplandUK adventure.
Further visitor information to make your LaplandUK day trip run smoothly will be available to download via a website link in your booking confirmation email.
Parents, now it's your turn to play your part in creating the magic!
Your child's invitation will be sent in the same envelope as your entry ticket so it cannot be seen by small eyes! You need to deliver the invitation to your child when and how you feel the most magical - might they find it up the chimney, on their pillow, on the doorstep, in their playhouse etc?
Please note: If you have not received your child's invitation one week prior to your visit, please contact SEE's Customer Services on 0871 620 7063. Calls cost 10p per minute plus network extras.
For late bookings, invitations will be sent the same day by first class post. Please note that we cannot guarantee next day delivery, this is in the hands of the postal service.
The invitation is not needed to gain entry to LaplandUK and is purely a keepsake for your child to signal the start of their LaplandUK adventure.
All bookings are non-refundable(please see our Terms & Conditions)
Dates can be transferred subject to availability up to 72 hours before your scheduled visit by contacting SEE Tickets on 0871 620 7063.
Please note there will be an administration fee of £25 per family booking charged by SEE for this service. Calls cost 10p per minute plus network extras.
Yes. We recommend you provide information about your child that is unlikely to change before the date of your visit, however, should you need to update your child's personal information for Father Christmas, you will be able to do this up to 72 hours before your visit by contacting SEE Tickets on 0871 620 7063.Please note there will be an administration fee of £6 per family charged by SEE for this service. Calls cost 10p per minute plus network extras.
Your visit to LaplandUK is a timed experience similar in protocol to a theatre production, so punctuality is essential.
The LaplandUK experience begins at the time you choose when booking and follows a fixed itinerary throughout your visit. The initial Journey, Elf Glade, Toy Factory and Mother Christmas Kitchen experience lasts 1.5 hours in total. Thereafter families have a 90 minute interval to enjoy the atmosphere of LaplandUK' s village square where families can go skating, dine in the Log Cabin, visit Father Christmas' North Pole Post Office and gift shop and see the elves busy at work as they prepare for Christmas.
Please note, while every effort is made to make the skating as safe as possible, it is undertaken at your own risk.
After the interval it will be time for your personalised meeting with Father Christmas. The reindeer are also located in the woods; families can visit these at their leisure after visiting Father Christmas. A complete daytrip last approximately 3-4 hours.
NB: Unfortunately, failure to arrive punctually for a timetabled activity will result in the loss of thi ssession as we are unable to reschedule missed activities due to other customer bookings.
A day trip to LaplandUK lasts approximately 3-4 hours.
Please make a separate family booking for each individual family so we can gather accurate data for Father Christmas but ensure you book the same date and timeslot. Once your booking confirmation email is sent, please telephone SEE Tickets on 0871 620 7063 quoting your booking reference number and they will link your bookings to ensure you remain together throughout your daytrip. On the day of your visit please help the Check In elves by meeting your party in the car park and entering the LaplandUK Check In area together. Calls cost 10p per minute plus network extras.
Yes, all children visiting Father Christmas receive a beautiful collectable soft toy husky dog newly and exclusively designed for LaplandUK each year so they can enjoy building their very own husky sled team over the years. The 2012 puppy is named Balva which means Cloud in the arctic North.
Returning customers, please tick to confirm you have visited LaplandUK before at the time of booking.
Children invited to help the elves make toys in the factory this Christmas will be assembling beautiful newly designed teddy bears.
For 2012 we are excited to introduce our new catering options. Families will have the opportunity to purchase a range of delicious hot and cold light snacks and consume them in the wonderful atmosphere of our Log Cabin dining area in the village square.
Please see the Food page of our website for further details.
Unfortunately there is no picnic ground available at LaplandUK.
Please note: visitors with special dietary needs are welcome to bring their own food.
Yes, the LaplandUK gift shop selling Christmas products is situated in the Village Square.
Some of the time; at LaplandUK we 'celebrate winter', so wrap up warm and wear appropriate clothing and footwear, but don't worry there are many places to warm up and keep dry!
Please be aware that elements of the LaplandUK event are outdoor so despite best endeavours the woodland pathways can ,at times, become muddy.
Unfortunately not; every tour begins at a pre determined time, similar to a theatrical performance, with a limited number of pre sold tickets in every tour party.
Please try to arrive approximately 15minutes before your scheduled visit as there are only limited facilities available prior to the start of your LaplandUK experience.
Unfortunately as every visit follows a pre-arranged programme of activities, late arrival will result in a family forfeiting the earliest sessions of their experience.
Please do not contact LaplandUK directly if you are running late,simply inform the Elves on arrival and they will organise for your family to join your tour party at whatever point they have reached on the timed itinerary. (Please see Terms & Conditions).
Sorry, Mother and Father Christmas and the Elves will be having a well-earned rest and will no longer be receiving visitors after Christmas at LaplandUK.
LaplandUK works like a film set, using the world leader in artificial snow production. They provided the snow effects for James Bond, so they can certainly handle the great British weather!
In the highly unlikely event we need to close we will notify all visitors via SMS text messaging service and post messages on our website.
All affected families would either be refunded or rescheduled.
If the weather is severe, please check our website before you set off on your journey for an update on the latest local weather conditions.
Unfortunately, due to the other animals at LaplandUK, only guide/hearing dogs are permitted (please see Terms & Conditions).
LaplandUK has been privileged to create Christmas magic for many deserving charities.
In 2012 we will once again be working with local children's hospices and families of the Armed Forces on active duty.
LaplandUK is accessible to disabled visitors with wheelchair access provided. However, LaplandUK is a weather dependent outdoor event and despite best endeavours the woodland pathways can at times become muddy. For this reason we recommend wheelchair users are accompanied by able bodied visitors.
Yes, from certificated managed forests.
No, LaplandUK has a no smoking policy.
You are very welcome to take photographs around the LaplandUK village, but strictly for non commercial use. Photographs are not permitted in Father Christmas' house but you have the option to purchase professional photographs of your family with Father Christmas from the shop.
Please follow tourist links on our "How to find us" web page.
We have taken advice from the Carbon Trust to discover new ways to reduce LaplandUK's environmental impact. This year LaplandUK is delighted to introduce its very own purpose built synthetic skating rink, designed for LaplandUK and using the very latest in synthetic 'ice' technology. Not only is this surface safer for children, but it also significantly reduces our carbon footprint.
To further enhance your family's enjoyment while visiting magical LaplandUK, we have introduced our very own currency - ELF JINGLES
Elf Jingles are the currency used at all retail and food outlets at LaplandUK
An Elf Jingle is the unit of currency used at LaplandUK.
£1 = 2 ELF JINGLES
We recommend a minimum of £10 (20 Elf Jingles) per visitor for food and refreshment or souvenirs at the new Elf village*.
We recommend pre ordering at the time of booking to benefit from FAST TRACK collection on arrival at LaplandUK.
For security reasons we do not send Elf Jingles by post. When you receive your tickets you will also receive an Elf Jingle ticket to be exchanged for your pre purchased Elf Currency.PLEASE NOTE:YOU MUST BRING YOUR ELF JINGLE TICKET ON THE DAY OF YOUR VISIT TO RECEIVE YOUR ELF JINGLES.Failure to do so will result in the loss of your pre ordered currency.
Don't worry, please buy them in the Elf Bank in the Village Square on the day of your visit.
*Please note Elf Jingles are not refundable.
All pricing at LaplandUK will be in whole Jingle denominations. Any unused Elf Jingles can be donated to the LaplandUK Charitable Trust on exiting LaplandUK.*Please note Elf Jingles are numerically coded and can be traced when used. LaplandUK is not responsible for Elf Jingles which are lost by visitors. Lost Elf Jingles will not be replaced.
At LaplandUK we recognise that sadly not all our visitors are able bodied with many having special needs.
Although we are delighted to annually welcome many visitors with additional needs, we are inundated every year with requests for children with significant challenges, both physical and mental, which inspired us to introduce 'Superstar days' at LaplandUK in 2011, which we believe are the first tailored days of their type in the UK
Superstar days are days that have been especially tailored and subsidised by LaplandUK to support the special needs community, which we hope will enable more children to experience the magic of Father Christmas.
Our mission is to bring 'Christmas magic for everyone' so we hope through the introduction of these days to welcome many 'Superstars' to LaplandUK this Christmas.
"In the past few years we have used LaplandUK for children who are not able to travel out of the country and the wishes have been a great success!"
Jo Micklewright, Head of Wish Granting, Make-a-Wish Foundation
The families of children or adults with additional needs.
LaplandUK's Superstar day 2012 will be held on Wednesday 5th December.
Tickets for Superstar Days can be booked online - see booking pages or telephone 0871 620 7063. Calls cost 10p per minute plus network extras.
Yes, siblings are welcome .As with the standard daytrip, children under 16 receive a gift from Father Christmas.
Yes, Superstar day tickets are already significantly subsidized by LaplandUK as each tour runs with a 30% reduced capacity and 50% longer sessions to accommodate our Superstars. Every visitor above 12 months of age requires a ticket for entry to LaplandUK.
Yes, as with a standard visit to LaplandUK the party remain together throughout the day and are fully responsible for caring for the Superstars in their party.
- More relaxed pace recognising that sometimes things take a little longer.
- Increased lunchtime
- Alternative entrance for visitors who have difficulty coping with enclosed spaces.
- More LaplandUK performance staff to deliver the experience.
- Adapted activities - Toy factory, Mother Christmas kitchen.
Approximately 3-4 hours
Please contact email@example.com for further information.
A LaplandUK daytrip includes some walking throughout the visit. Please do bear in mind that LaplandUK is constructed in a wood and underfoot can therefore be uneven.
Yes, although the majority of the day is spent inside.
Our aim is to help and assist wherever necessary to ensure as much interaction as possible but please feel free to help where you feel it may be needed.
It may be dark in some areas of the glade but please let us know if your child does not like this and we will work with you to find an alternative option. Noises will include the fun of Christmas with music and song but nothing too loud and no strobe lighting will be used.
No, due to the specialised nature of wheelchairs we do not stock any for hire.
Sorry no. Do let us know though if this is a problem and we will do all we can to help.
We do have First Aiders on site and a First Aid station available for minor injuries, accidents or incidents.
Yes, please do not hesitate to ask a member of the team if you need further help.
Yes, there is free parking to accommodate every visitor.
Please note LaplandUK will continue to work with our chosen charities as previously