Lapland UK

Terms & Conditions

These Terms and Conditions (together with our Privacy Policy) set out the terms on which we supply tickets to you for visits to LaplandUK’s Christmas themed experience (the “Experience”) at Whitmoor Forest, Swinley Road, Ascot, Berkshire SL5 8BD (the “Location”). Please read these Terms and Conditions and the Privacy Policy carefully before booking tickets for the Experience whether you do so via our website at (the “Website”) or by speaking to our customer services department via email at (“Customer Services”).
You should understand that by purchasing tickets to the Experience, you and your guests and other members of your group agree to be bound by and comply with these Terms and Conditions and you agree to the use of personal data in accordance with the terms of our Privacy Policy. If you refuse to accept these Terms and Conditions or the Privacy Policy, you will not be able to purchase tickets to the Experience. We advise that you print a copy of these Terms and Conditions for future reference.


1.1 It is important to us that you and your fellow visitors enjoy visiting the Experience. We set out below some important rules which you and your fellow visitors will need to be aware of and comply with:
a. as part of the Experience, we treat each family as a separate group and on arrival we will issue each child with an individual passport (“Passport”) for use throughout the Experience;
b. of course, we appreciate that not all families are the same but for the purposes of the Experience and these Terms and Conditions, a “Child” is someone aged between 12 months and 16 years old (inclusive), an “Adult” is someone aged 17 years or over and a “Baby” is someone aged up to and including 12 months. We reserve the right to request proof of age and this must be produced on request. Please note that these ages relate to the age of the Adult, Child or Baby at the time of visiting the Experience rather than at the time you make your booking:
c. in any family group, each full paying Child will receive a gift from Father Christmas
d. Babies – Children under 12 months of age visit free of charge on Observer status (i.e. they do not receive the invitation, husky toy gift, or participate in activities on the day).
e. the timing and sequence of the activities that make up the Experience is at the sole discretion of our management;
f. smoking is not permitted anywhere in the Experience;
g. pets or other animals may not be brought into the Experience (except guide or hearing dogs);
h. as much of the Experience takes place outside in or near wooded areas, all those who visit it are advised to dress appropriately including suitable footwear and be aware of the normal naturally occurring hazards in a wood/forest, such as exposed tree roots in pathways and low hanging branches and are asked to take care to behave appropriately for the duration of their visit to the Experience;
i. those visitors who choose to use the skating rink should take care and show consideration for others and be aware of the dangers inherent in skating. We will not be liable for any injuries sustained while skating or loss of clothing/other personal possessions unless such injuries or loss occur as a result of our negligence.
j. we will use reasonable endeavours to ensure the Experience is a happy and memorable one for you and your fellow guests for all the right reasons, however we cannot be liable for distress caused by circumstances beyond our control (including but not limited to the weather conditions) nor for any emotional distress or disappointment caused by the role playing of characters (including, without limitation, if any Child (or Adult) loses his or her belief in Father Christmas for any reason as a result of visiting the Experience).


When you give us your order (for example, by telephone or by completing the booking form) this constitutes an offer by you to us to buy a visit to the Experience. All orders by you are subject to acceptance by us, and we will confirm our acceptance of your booking by sending you an email that confirms that your booking (or any other purchase) has been successful (the “Booking Confirmation Email”). The contract between us for purchase of tickets to the Experience (the “Contract”) will only be formed when we send you the Booking Confirmation Email.


3.1 You can only purchase tickets to the Experience if you are 18 years old or more.
3.2 Children must be accompanied at the Experience by the Adults in their party and must remain under their supervision at all times while in the Experience. (Please see clause 1.1(b) for how we define “Child” and “Adult”).
3.3 Each booking must include at least one full paying Child and one Adult.


4.1 Tickets issued to you are required for entry to the Experience.
Our management reserve the right to refuse entry to you (and your fellow guests) if you fail to present the above when required on entry to the Experience.
4.2 We will issue you with printed invitations which are part of your LaplandUK pack. They are not required nor are they valid for entry to the Experience.
4.3 The Experience itself and your visit (and the visits of our other visitors) is set to a strict timetable. Please ensure that you and your guests arrive before your scheduled entry time. At the absolute discretion of our management, entry to the Experience may be refused if you (or your guest(s) as the case may be) arrive after your allocated entry time. In any event, unfortunately any late entry will mean that you and your guests will miss out on some of the activities.
4.4 In exceptional cases, our management reserves the right to refuse entry to individuals to the Experience, or remove those who have already been admitted, if in their reasonable opinion, the presence of those individuals is likely to considerably lower the enjoyment of other guests.


5.1 Non-professional photography and video recording is permitted anywhere in the Experience. All images and videos must be for non-commercial use only.
5.2 We do not supervise the taking of non-professional photography and video recording at the Experience and so we cannot be responsible if you or any of your fellow guests (including any Child or Baby) is featured in any other visitor’s photograph or recording which is subsequently published or distributed in any form.
5.3 You should be aware that we may carry out photography and video recording while you are in the Experience and we may wish to use certain images for promotional purposes.


6.1 The price of entry to the Experience will be as quoted by us from time to time on and include VAT.
6.2 We reserve the right to change prices at any time, but changes will not affect orders in respect of which we have already sent you a Booking Confirmation Email, save in the case of an obvious error or mistake.
6.3 Payment for all tickets to the Experience must be by valid credit or debit card and are subject to such specific payment terms as we may notify to you when you make payment, including which cards we accept.


7.1 We reserve the right to postpone or cancel the Experience without notice for any reason. In the event of such postponement or cancellation, you will be entitled to choose between receiving a full refund or (subject to availability) equivalent ticket(s) for an alternative date or time. We will have no further, or other, liability whatsoever as a result of our postponing or cancelling your visit to the Experience including but not limited to any travel costs, loss of enjoyment, disappointment, emotional distress or any indirect or consequential loss (see also clause 9.2 below), whether incurred by you or another of your fellow guests.
7.2 We will use reasonable endeavours to update the Website throughout the duration of the Experience to keep you informed about any potential postponement or cancellation of the Experience. Please review this regularly and in particular on the day of your departure to the Experience to avoid any wasted travel plans or costs.
7.3 Without prejudice to our other remedies, we shall have the right in the case of any serious or persistent breach of these Terms and Conditions to cancel and withdraw any ticket(s) issued to you. In the event of such cancellation, no refund will be paid and we reserve the right to exclude you from our future events.


8.1 Tickets to the Experience are sold subject to license and are non refundable.
8.2 Tickets are only transferable up to 7 days before your scheduled visit and subject to availability by contacting LaplandUK at, or on the ‘Manage my Booking’ area of the website.
8.3 Information about the children for Father Christmas can be amended by the booking Adult up to the day of your visit by logging into the Manage my Booking link provided by LaplandUK.

8.4 If you transfer your scheduled visit to a tour in a higher price bracket, you will need to pay the difference in price to be eligible to visit on the chosen date.


9.1 Our liability for any losses you and/or any of your guests may suffer as a result of us breaching these Terms and Conditions or for any breach of any statutory duty or negligence or otherwise is strictly limited to the total purchase price of your tickets to the Experience.
9.2 To the maximum extent permitted by law, neither we nor any of our directors, employees or other representatives will be liable for any of the following losses or damage (howsoever arising and whether such losses were foreseeable or not).
a. loss of data;
b. loss of profit;
c. loss of revenue;
d. loss of business or opportunity;
e. loss of goodwill;
f. disappointment or emotional distress; and/or
g. any indirect, consequential or special loss;
arising in connection with the Experience or the provision of our services to you.
9.3 Nothing in these Terms and Conditions shall exclude or in any way limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation or for any liability which cannot be excluded or limited by law.


10.1 When we need to communicate with you in writing we will use the email address that you provide us with. If you do not want us to communicate with you in writing by email, you must tell us.
10.2 All notices given by you to us must be given to LUK Events Limited at We may give notice to you at either the email or postal address you provide to us when placing an order. Notices by email will be deemed to have been received at the time of transmission and, in the case of post, 48 hours from the date of posting.


11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by any event outside our reasonable control (“Force Majeure Event”).
11.2 A Force Majeure Event (without limitation) includes the following:
a. Strikes, lock-outs or other industrial action;
b. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
d. Impossibility of the use of public or private telecommunications networks;
e. The acts, decrees, legislation, regulations or restrictions of any government; and/or
f. High winds or any other extreme weather conditions which necessitate the closure of the Location for the safety of our staff and customers.
11.3 Our performance under these Terms and Conditions is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to provide a suitable alternative date on which you can enjoy the Experience.


12.1 If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
12.2 These Terms and Conditions and the Privacy Policy constitutes the entire agreement between us in relation to their subject matter and supersedes any prior agreement, understanding or arrangement between us, whether oral or in writing. We both agree that, save as expressly set out herein, neither party will have any liability for any untrue statement or representation made by it (whether innocently or negligently) upon which the other party relied in entering into these Terms and Conditions, unless such untrue statement or representation was made fraudulently. These Terms and Conditions and the Privacy Policy shall prevail over any inconsistent terms and conditions in any other agreement between us or referred to in correspondence or elsewhere and any conditions or stipulations to the contrary are hereby excluded and extinguished.


13.1 An Elf Jingle is the official currency of LaplandUK and can be purchased in exchange for British pounds at an exchange rate of 1 Elf Jingle = £1.
13.2 Customers who have pre purchased Elf Jingles at the time of booking must provide proof of purchase (LaplandUK Elf Jingle Ticket) on the day of visit to collect pre purchased Elf currency. Failure to produce proof of purchase will result in the loss of pre ordered Elf currency (Jingles).
13.3 Elf Jingles carry no residual value and cannot be exchanged for goods or services outside the LaplandUK event.
13.4 Elf Jingles can be exchanged back into UK sterling in the Departure Lounge before exiting LaplandUK.
13.5 The value of an Elf Jingle is not transferable.
13.6 It is illegal to attempt to copy Elf Jingle currency.
13.7 LaplandUK accepts no responsibility for loss of Elf jingle currency. Lost Elf jingles will not be replaced.


14.1 These Terms and Conditions and the terms of our Privacy Policy shall be governed by and construed in accordance with the laws of England. You accept that any dispute under these Terms and Conditions and/or our Privacy Policy shall be subject to the exclusive jurisdiction of the English courts to which you submit.


Our Website is operated by LUK Events Limited. We are registered in England and Wales under company number 7135679 and our registered office is 4 Croxted Mews, Croxted Road, London SE24 9DA. Our main trading address is LUK Events Ltd, Eeko’s Barn, Hever Lane, Hever, Kent, TN8 7ET. Our VAT number is 991 1696 82.


We accept that, despite every effort being made to ensure you have a trouble free, enjoyable family experience, things may occasionally go wrong. If you have a complaint you must inform our staff immediately. They will attempt to resolve the problem as soon as possible. If, however, an acceptable solution is not found and you wish to take the matter further, please email us ( detailing in full the nature of the complaint, wherever reasonably practicable within 7 days of your visit. This will allow us to investigate your complaint fully.

Website Terms Of Use

Thank you for visiting (“the Website”). This page (together with the documents referred to in it) set out the terms and conditions on which you may make use of our Website (“Terms of Use”). Please read these Terms of Use carefully before you start to use our Website. By using it, you indicate that you accept these Terms of Use and that you agree to abide by them. If you do not agree to these Terms of Use, please refrain from using our Website.

From time to time, we may temporarily restrict or suspend access to some parts, or all, of our Website, for example for emergency maintenance, making improvements or because of something beyond our control. We will endeavour to keep any resulting disruption to a minimum.
You are responsible for making all arrangements necessary for you to have access to our Website, for example, ensuring that you have the appropriate hardware, software and internet connection.

We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it (which will be protected by copyright laws around the world).

You may only use the materials on our Website for your own private use. You must not use any part of the materials on our Website for commercial purposes without obtaining a license to do so from us (or, if necessary, from our licensors).

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.

If you wish to make any use of material on our Website other than that set out above, please address your request to

If you print off, copy or download any part of our Website in breach of these Terms of Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

LAPLANDUK CHRISTMAS MAGIC FOR EVERYONE is a registered trade mark (registration no. 2466808).

Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed.
We cannot provide any guarantees, conditions or warranties as to the accuracy of the material on our Website. To the extent permitted by law, we and third parties connected to us hereby expressly exclude:
• all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
• any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
We are a registered with the Information Commissioner’s Office, as a Data Controller under the Data Protection Act.

Any purchases made on our Website will be governed by the LaplandUK Experience Terms and Conditions.

You must not misuse our Website or attempt to make any unauthorised use of it, for example, by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

If you would like to link to any page on our Website, you must ask our permission before doing so. You must not establish a link from any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England. You accept that any dispute under these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts to which you submit.

We may revise these Terms of Use from time to time by amending this page. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our Website.

If you have any concerns about material which appears on our Website, please contact and we will try to get back to you as quickly as possible.

Our website is operated by LUK Events Limited. We are registered in England and Wales under company number 7135679 and our registered office is 4 Croxted Mews, Croxted Road, London SE24 9DA. Our main trading address is LUK Events Ltd, Eeko’s Barn, Hever Lane, Hever, Kent TN8 7ET. Our VAT number is 991 1696 82

Privacy Policy

Please read our Privacy Policy carefully to understand our views and practices regarding personal data that we collect when you use (the “Website”) or when you make contact with us by telephone (“Customer Services”). Lapland is committed to safeguarding and respecting your privacy in compliance with the Data Protection Act 1998 (the “Act”), and is the data controller for the purpose of the Act. This Privacy Policy covers your use of the Website and Customer Services and explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy.


1.1 We may collect and process the following data about you:
• 1.1.1 information that you provide by filling in forms on the Website or by talking to Customer Services. This includes information provided at the time of buying tickets or registering with us. We may also ask you for information when you enter a competition or promotion and when you report a problem;
• 1.1.2 details of occasions on which you contact us;
• 1.1.3 details of transactions you carry out through the Website or Customer Services and of the fulfilment of your orders; and
• 1.1.4 details of your visits to the Website or use of Customer Services.
1.2 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.


2.1 By using the Website and/or Customer Services and submitting information, you consent to:
• 2.1.1 the collection and use of your personal data by us as described in section 1 above; and
• 2.1.2 the sharing of your personal data with third parties strictly in accordance with section 6 below.


We use information held about you in the following ways:
3.1 to process your application to buy tickets or to register with us;
3.2 to identify you and authenticate your use when you visit the Website or telephone Customer Services;
3.3 to provide you with information about the Experience, products and services related to the Experience and any of our other products and services and any special offers and any features of the Website which we think may be of interest to you unless you inform us that you do not wish to receive such messages (please also refer to section 7 below);
3.4 for marketing third party products and services to you, provided you have consented for us to do so (for example by ticking the relevant box(es) when you register or make a booking on the Website);
3.5 to ensure that content from the Website is presented in the most effective manner for you and your computer;
3.6 to notify you about changes to our products and/or the Website; and
3.7 to help diagnose problems with our server and to administer the Website;
(together the “Purposes”).


4.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
4.2 For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve the Website and to deliver a better and more personalised service. They enable us to:
4.2.1 estimate our audience size and usage pattern;
• 4.2.2 store information about your preferences, and so allow us to customise the Website according to your individual interests;
• 4.2.3 speed up your searches; and
• 4.2.4 recognise you when you return to the Website.
4.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website.
4.4 Please note if we carry any external advertising on the Website or have sponsors, that they themselves may also use cookies over which we have no control.


5.1 It is possible that the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. LaplandUK will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
5.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


6.1 We may disclose your personal information to third parties in the following circumstances only:
• 6.1.1 for marketing purposes provided always that you have consented to us sharing such data with third parties by notifying us via the Website (e.g. by ticking the relevant box(es) when you register or in other communications with us);
• 6.1.2 to service providers who manage aspects of our operations (for example third parties who provide technical services to the Website) in connection with the Purposes;
• 6.1.3 if our company or substantially all of its assets is or are acquired by a third party, in which case personal data held by us about you and any other users of the Website or Customer Services will be one of the transferred assets;
• 6.1.4 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the Website Terms of Use or the Experience Terms and Conditions for ticket purchases; or
• 6.1.5 to protect our rights, property, or safety and those of other visitors to the Experience or Website users (this includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
6.2 In the event that our company or substantially all of its assets is or are acquired by a third party, you agree that such third party may use and process your data for the Purposes unless you have provided a notification to us in accordance with section 7.2 below.


7.1 You have the right at any time to ask us not to use your personal data for marketing purposes. If you do not wish to receive such communications, please contact us at
7.2 The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and rules as to the use of your personal data and that we do not accept any responsibility or liability for these policies and rules. Please check these policies before you submit any personal data to these websites and please be aware that you may need to contact such third party directly if you wish to unsubcribe.

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

9.1 Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
9.2 Your continued use of the Website after any such changes will constitute your acceptance of the updated Privacy Policy. If you do not wish to accept the revised Privacy Policy, you must not use or access (or continue to use or access) the Website. It is your responsibility to regularly check the Website to determine if the Privacy Policy has been updated and to review those changes before deciding whether or not to access (or continue to access) the Website.

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to